Refund Policy – Ready2Eat.com.my

Last updated: 29 September 2025

At Ready2Eat.com.my, customer satisfaction is our priority. We take great care in preparing and delivering your orders. However, due to the nature of ready-to-eat and perishable food items, our refund and return policy is designed with specific conditions.

1. Non-Refundable Items

  • All perishable food products (ready-to-eat meals, frozen food, beverages, etc.) are non-refundable once delivered, unless they are damaged, spoiled, or incorrect.
  • Change of mind or personal taste preference is not eligible for refunds.

2. Refund Eligibility

A refund or replacement may be issued if:

  • You received the wrong order or missing items.
  • The product arrived damaged, spoiled, or unsafe to consume.
  • The order was not delivered due to our error.

3. Refund Request Process

To request a refund or replacement:

  1. Contact us within 24 hours of delivery at 📧 [Insert Email] or 📞 [Insert Phone Number].
  2. Provide your order number, details of the issue, and (if possible) photo evidence of the damaged/incorrect item.
  3. Our customer service team will review your request and respond within 2–3 working days.

4. Refund Method

  • Approved refunds will be processed via the original payment method within 7–14 working days.
  • For cash-on-delivery orders, refunds may be issued as store credit or voucher.

5. Cancellations

  • Orders can only be cancelled if the request is made before the food is prepared or dispatched.
  • Once the order is in preparation or delivery, cancellation is not possible.

6. Contact Us

If you have questions about this Refund Policy, please contact us at:

Ready2Eat.com.my
📧 Email: [email protected]
📞 Phone: 019-5983767